Evelyn Marlowe · Port Jackson Group

Refund policy

Last updated 29 September 2026

Who we are. This website and the Evelyn Marlowe music and books are published by Port Jackson Group, a registered business name of Christine de Vries (sole trader), ABN 25 687 963 987, Western Australia. Contact: portjacksongroup@gmail.com · 0466 423 889.

Digital albums

If there's a problem with your album — a file won't download, won't play, is incomplete, or isn't what was described — email us and we'll fix it, replace it or refund you.

If you simply change your mind, contact us within 30 days of purchase and we'll refund you.

How to ask for a refund

Email portjacksongroup@gmail.com with your order number (it's on your Lemon Squeezy receipt) and a short note. We aim to reply within two business days. Refunds go back to your original payment method through Lemon Squeezy.

Books bought on Amazon

Kindle books are sold by Amazon, so returns and refunds are handled by Amazon under its own policy. If there's a problem with the book itself, we'd still like to hear about it.

Your rights under the Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to have problems fixed if they don't amount to a major failure. This policy is in addition to those rights, not instead of them.